Two Factor Authentication
Automated ARD Generated via Make.com Workflow
Document Version: 1.0 | Last Updated: 03/03/2025
1. Project Overview
Primary Objective
Implement a Two Factor Authentication (2FA) system for Acme Bank's online banking customers to enhance security and protect user accounts.
Success Metrics
- 100% of online banking customers using 2FA within 6 months of implementation.
- Reduction in unauthorized access incidents by 95% within the first year.
- Customer satisfaction score of 90% or higher for the new 2FA system.
Business Value Statement
Enhancing the security of online banking services will build customer trust, reduce fraud-related losses, and ensure compliance with regulatory standards.
2. Stakeholder Analysis
| Role | Name | Contact | Decision Authority (Y/N) |
|---|---|---|---|
| Project Sponsor | John Smith | john.smith@acmebank.com | Y |
| IT Manager | Lisa Wong | lisa.wong@acmebank.com | Y |
| Security Analyst | David Brown | david.brown@acmebank.com | N |
| Customer Support | Emily Davis | emily.davis@acmebank.com | N |
3. Functional Requirements
User Stories
| Story ID | Role | Description | Acceptance Criteria |
|---|---|---|---|
| US001 | Online Banking User | As a user, I want to be prompted for a second factor when logging in so that my account is secure. | User is prompted for a second factor after entering their password. |
| US002 | Online Banking User | As a user, I want to choose between SMS and email for the second factor so that I can use my preferred method. | User can select SMS or email as the delivery method for the second factor. |
| US003 | Security Team | As a security analyst, I want to log all 2FA attempts so that I can monitor for suspicious activity. | All 2FA attempts are logged with timestamps and user IDs. |
4. Technical Constraints
Integration Requirements
- Must integrate with the existing online banking platform.
- Must support SMS and email delivery for the second factor.
- Must comply with Acme Bank's security policies.
Compliance Standards
- Compliance with PCI DSS for handling sensitive information.
- Adherence to GDPR for data privacy and protection.
Architecture Diagram URL
View Architecture Diagram
5. Timeline Parameters
Sprint Cadence
14 days
Key Milestones
| Milestone | Due Date | Owner |
|---|---|---|
| Requirements Gathering | 03/15/2025 | Alex Hogan |
| System Design | 04/01/2025 | IT Team |
| Development Phase 1 (SMS) | 04/15/2025 | Development Team |
| Development Phase 2 (Email) | 05/01/2025 | Development Team |
| Testing and QA | 05/15/2025 | QA Team |
| Deployment | 06/01/2025 | IT Team |
6. Risk Profile
Risk Matrix
| Risk Description | Likelihood (1-5) | Impact (1-5) | Mitigation Strategy |
|---|---|---|---|
| SMS delivery failure | 2 | 4 | Use reliable SMS gateway; fallback to email |
| User resistance to change | 3 | 3 | Provide clear communication and support |
| System integration issues | 4 | 5 | Conduct thorough integration testing |
| Data privacy breaches | 1 | 5 | Ensure encryption and compliance with GDPR |
7. Approval Workflow
Signatories
| Name | Role | Approval Status | Signature Timestamp |
|---|---|---|---|
| John Smith | Project Sponsor | Approved | 03/03/2025 |
| Lisa Wong | IT Manager | Approved | 03/03/2025 |
| Emily Davis | Customer Support | Approved | 03/03/2025 |
Appendix
- Revision History: Initial version 1.0 created on 03/03/2025 by Alex Hogan.
- Automated Validation Results: All functional requirements validated successfully.
- Risk Exposure Score: 20/100
Prepared by: Alex Hogan
Email: alex.hogan@acmebank.com
Date: 03/03/2025