Two Factor Authentication (2FA) for Acme Bank's Online Banking Customers
Automated ARD Generated via Make.com Workflow
Document Version: 1.0 | Last Updated: 03/03/2025
1. Project Overview
Primary Objective
Implement a Two Factor Authentication (2FA) system for Acme Bank's online banking customers to enhance security.
Success Metrics
- 90% of customers successfully enroll in 2FA within the first 3 months.
- A reduction of 50% in unauthorized access incidents within the first 6 months.
- Customer satisfaction scores related to security increase by 20%.
Business Value Statement
Enhancing the security of online banking services to protect customer data and build trust, leading to increased customer retention and reduced fraud costs.
2. Stakeholder Analysis
| Role | Name | Contact | Decision Authority (Y/N) |
|---|---|---|---|
| Project Manager | Alex Hogan | alex.hogan@acmebank.com | Y |
| Security Officer | Jane Doe | jane.doe@acmebank.com | Y |
| IT Lead | John Smith | john.smith@acmebank.com | Y |
| Customer Representative | Emily Clark | emily.clark@acmebank.com | N |
3. Functional Requirements
User Stories
| Story ID | Role | Description | Acceptance Criteria |
|---|---|---|---|
| US01 | Customer | As a customer, I want to enroll in 2FA so that my account is more secure. | Enrollment process is user-friendly and takes less than 5 minutes. |
| US02 | Customer | As a customer, I want to receive a verification code on my phone when I log in so that I can confirm my identity. | Verification code is sent within 10 seconds and is valid for 5 minutes. |
| US03 | Admin | As an admin, I want to monitor 2FA enrollment statistics so that I can ensure high adoption rates. | Dashboard displays real-time enrollment statistics. |
4. Technical Constraints
Integration Requirements
- Integration with SMS gateway for sending verification codes.
- Compatibility with existing online banking platform.
Compliance Standards
- Must comply with GDPR and PSD2 regulations.
Architecture Diagram URL
Architecture Diagram
5. Timeline Parameters
Sprint Cadence
14 days
Key Milestones
| Milestone | Due Date | Owner |
|---|---|---|
| Project Kickoff | 03/10/2025 | Alex Hogan |
| 2FA Module Development Completion | 04/15/2025 | John Smith |
| User Testing Start | 05/01/2025 | Emily Clark |
| Go Live | 06/01/2025 | Alex Hogan |
6. Risk Profile
Risk Matrix
| Risk Description | Likelihood (1-5) | Impact (1-5) | Mitigation Strategy |
|---|---|---|---|
| Delays in SMS gateway integration | 3 | 4 | Engage with vendor early and establish clear SLAs. |
| Low customer adoption of 2FA | 2 | 5 | Launch educational campaigns and provide incentives for early adopters. |
| Compliance issues with GDPR and PSD2 | 1 | 5 | Conduct regular compliance audits and involve legal team early. |
7. Approval Workflow
Signatories
| Name | Role | Approval Status | Signature Timestamp |
|---|---|---|---|
| Alex Hogan | Project Manager | Approved | 03/03/2025 |
| Jane Doe | Security Officer | Approved | 03/03/2025 |
| John Smith | IT Lead | Pending | |
| Emily Clark | Customer Representative | Pending |
Appendix
- Revision History: Initial version created on 03/03/2025.
- Automated Validation Results: No validation issues found.
- Risk Exposure Score: 45/100