Business Requirements Document (BRD)

Table of Contents

1. Introduction
2. Business Objectives
3. Project Scope
4. Stakeholder Analysis
5. Requirements
   • Functional Requirements
   • Non-Functional Requirements
6. Assumptions
7. Constraints
8. Risks
9. Glossary
10. Appendices
11. Approval

Introduction

This Business Requirements Document (BRD) outlines the requirements for implementing Two-Factor Authentication (2FA) for Acme online banking customers. The purpose of this document is to provide a clear and detailed description of the project’s goals, scope, and requirements to ensure successful implementation and alignment with business objectives.

Business Objectives

The primary business objectives of implementing Two-Factor Authentication (2FA) are:

• Enhance the security of online banking transactions.
• Protect customer accounts from unauthorized access.
• Comply with regulatory requirements for online banking security.
• Increase customer trust and confidence in Acme's online banking services.

Project Scope

In-Scope:

• Implementation of Two-Factor Authentication for all Acme online banking customers.
• Integration of 2FA with existing online banking login processes.
• Support for multiple 2FA methods (e.g., SMS, email, authentication apps).
• User interface updates to accommodate 2FA workflows.
• Communication and training materials for customers.

Out-of-Scope:

• Changes to core banking systems unrelated to authentication.
• Development of new authentication methods not currently supported.

Stakeholder Analysis

Internal Stakeholders:

• Project Manager: Responsible for overall project delivery.
• IT Department: Responsible for technical implementation and integration.
• Customer Support: Provides assistance to customers during the transition.
• Compliance Team: Ensures the project meets regulatory requirements.

External Stakeholders:

• Acme Online Banking Customers: End-users who will use the 2FA feature.
• Third-Party Authentication Providers: Suppliers of 2FA technology.

Requirements

Functional Requirements

1. Requirement ID: FR-001

   • Description: Implement Two-Factor Authentication for online banking login.
   • Priority: High
   • Source: Security Audit

2. Requirement ID: FR-002

   • Description: Support SMS-based 2FA.
   • Priority: High
   • Source: Customer Feedback

3. Requirement ID: FR-003

• Description: Support email-based 2FA.
• Priority: Medium
• Source: Customer Feedback

4. Requirement ID: FR-004

   • Description: Support authentication app-based 2FA (e.g., Google Authenticator).
   • Priority: Medium
   • Source: Security Best Practices

5. Requirement ID: FR-005

   • Description: Provide a user-friendly interface for 2FA setup and management.
   • Priority: High
   • Source: UX Team

Non-Functional Requirements

1. Requirement ID: NFR-001

   • Description: The 2FA system must have 99.9% uptime.
   • Priority: High
   • Source: SLA Agreement

2. Requirement ID: NFR-002

   • Description: The 2FA process should not exceed a 5-second delay in user login.
   • Priority: Medium
   • Source: Performance Standards

3. Requirement ID: NFR-003

• Description: The system must comply with relevant regulatory standards (e.g., GDPR, CCPA).
• Priority: High
• Source: Compliance Team

Assumptions

• Customers have access to their registered mobile numbers or email addresses.
• Customers are familiar with basic online security practices.
• Existing online banking infrastructure can support the integration of 2FA.

Constraints

• Budget limitations may restrict the choice of 2FA technologies.
• Project timeline is fixed to comply with regulatory deadlines.
• Integration must not disrupt existing online banking services.

Risks

• Risk: Customers may face difficulties in setting up 2FA.

  • Mitigation: Provide detailed instructions and customer support.

• Risk: Potential delays in integrating third-party authentication services.

  • Mitigation: Establish clear SLAs with third-party providers.

• Risk: Increased operational load on customer support.

• Mitigation: Train customer support staff in advance and prepare FAQs.

Glossary

• 2FA: Two-Factor Authentication
• SLA: Service Level Agreement
• GDPR: General Data Protection Regulation
• CCPA: California Consumer Privacy Act

Appendices

• Appendix A: Detailed 2FA Workflow Diagrams
• Appendix B: Customer Communication Plan

Approval

• Prepared by: Alex Hogan
• Email: [Your Email]
• Date: 03/03/2025
• Approved by: [Approver's Name]
• Date: [Approval Date]